jita wine's Privacy Policy

1. Introduction and Applicability

jita wine is an online gaming and betting platform that provides services to users in Bangladesh. This privacy policy ("Policy") describes what information is collected from you when you use our website, mobile app, and related services, and how that information is used.

By creating an account, logging in, or using any service on this platform, you are considered to have accepted the terms of this policy. This privacy policy applies at every step — from reading our Terms and Conditions to managing your account.

This policy applies only to jita wine's own platform. For third-party websites or services, their own privacy policies apply.

2. What Information We Collect

jita wine collects information in several ways — directly from you, automatically, and through third parties. Details by category are listed below.

2.1 Registration and Account Information

The information you provide when creating an account includes:

• Full name and date of birth
• Mobile number and email address
• Password (stored in encrypted form — never readable in plain text under any circumstances)
• Preferred language and currency (Bangladeshi Taka)

2.2 Identity Verification Information

To verify your account and ensure the security of financial transactions, we may request the following documents or information:

• National ID (NID) or passport copy
• Mobile banking account details (bKash, Nagad, Rocket)
• Proof of address (if required)

2.3 Transaction-Related Information

Detailed records of deposits, withdrawals, and betting activity are stored securely in our system. This includes transaction amounts, dates, and methods.

2.4 Automatically Collected Information

When you use jita wine, certain technical information is collected automatically:

• IP address and device identifier
• Browser type and operating system
• Time of site access, duration of visit, and which pages were viewed
• Information from cookies and similar tracking technologies

3. Purpose of Using Information

Collected information is used for specific purposes only. No information is used irrelevantly or without authorisation.

Through data analysis we try to make your experience more relevant. However, under no circumstances is personal information sold commercially to third parties.

4. Sharing and Disclosure of Information

jita wine may share your personal information with third parties in limited and specific circumstances. These circumstances are described below.

4.1 Service Provider Partners

Limited information may be shared with payment processors (bKash, Nagad, Rocket), technology infrastructure providers, fraud detection services, and game software suppliers as needed to operate. These partners work under strict confidentiality agreements and may only use the information for their designated tasks.

4.2 Legal Obligations

Information may be disclosed on the basis of applicable law in Bangladesh, court orders, or valid requests from the relevant authorities. Where possible, you will be notified in advance in such situations.

4.3 Business Restructuring

In the event of a company merger, acquisition, or transfer of assets, user information may be transferred to the new owner entity. However, the terms of the current privacy policy will remain in effect.

5. Cookies and Tracking Technologies

Cookies and similar technologies are used to run the jita wine website and app properly and to improve the user experience.

5.1 Essential Cookies

The core functions of the site cannot operate without these. These cookies are essential for maintaining login sessions, security verification, and maintaining the connection with payment services.

5.2 Functional Cookies

These cookies remember your preferences — such as language, display settings, and last session information. Disabling them may limit some features.

5.3 Analytics Cookies

Anonymous data is collected to understand which parts of the site have issues, which pages are used most, and where there is room to improve the service.

Cookies can be controlled or disabled from most browsers. However, disabling essential cookies may make it impossible to log in to your account or complete transactions.

6. Data Security Measures

To keep your personal information secure, jita wine has put in place both technical and administrative security measures.

• All data transmissions are secured through SSL encryption.
• Passwords are stored using modern hashing algorithms — no staff member or system can view them in readable form.
• Access to sensitive information is restricted to authorised staff only and controlled for specific purposes.
• Security measures are reviewed and updated regularly.
• Automated monitoring systems are active to detect suspicious activity.

However, no platform can guarantee 100% security for data transmitted over the internet. The security of your account also depends in part on your own awareness — use a strong password and do not share it with anyone.

7. Your Rights and Controls

jita wine believes every user should have proper control over their own information. To that end, the following rights are granted to you:

7.1 Right to Access Information

If you wish to know what information we hold about you, we are obliged to inform you. Contact customer support to make this request.

7.2 Right to Correct Information

If any information in your account is incorrect, you can request a correction. Some information can be changed directly from account settings.

7.3 Right to Stop Marketing Communications

If you no longer wish to receive promotional emails or messages, use the opt-out option provided in any message or contact the support team.

7.4 Account Closure Request

You may request to close your account. However, certain information will be retained for a set period due to legal obligations and financial audit requirements.

To learn more about responsible gaming and setting limits on your own account, visit our Responsible Gaming page.

8. Data Retention Period

Your personal information is retained for as long as it is needed to provide the service or is required to meet legal obligations.

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, transaction and identity verification information is kept for a set period for legal and financial audit purposes.
• Cookies and Session Data: Automatically deleted when the browser session ends or after the set period expires.
• Analytics Data: Anonymously collected analytics data may be kept for an extended period but cannot be used to identify any individual.

9. Protection of Minors' Information

jita wine strictly prohibits use of this platform by anyone under the age of 21. Age is verified at registration and identity documents may be requested in cases of doubt.

If we become aware that information has been collected from a minor, that information will be deleted immediately and the account will be closed. Parents are encouraged to keep an eye on their children's online activity.

10. Policy Changes and Updates

This privacy policy may be updated from time to time due to changes in technology, law, or our services. You will be notified in advance by email or through the site for significant changes.

Continued use of the platform after a change means you are considered to have accepted the updated policy. It is therefore recommended that you check this page regularly. To learn more about our terms of service related to this policy, you can visit our About jita wine page.

11. Contact Us

If you have any questions, complaints, or requests regarding this privacy policy, please contact us. Our support team is available in both Bengali and English, seven days a week, twenty-four hours a day.

For general questions, you will find answers to many topics on our Frequently Asked Questions (FAQ) page.